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Written by Tom Lehman on May 16, 2019 at 9:08 AM | 4 minute read

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Condition:
New with box: A brand-new, unused, and unworn item (including handmade items) in the original packaging (such as ... Read moreabout the condition
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Material: Leather Style: Loafers @ Slip Ons
Width: Medium (D, M) Euro Size: 37-46

 

“Digital transformation” is leaving no stone unturned. Its effects aren’t limited just to big consumer brands like Amazon, Netflix Uber. Cole Haan Grandpro Deck Men's Slip on Sneakers Nubuck Leather Marine blueeTechnology has changed how people travel down the path toward membership at your association, and how they engage with your association if or when they join.

A member’s experience with your association or nonprofit used to look different.RARE Mens We Are The Original hi top shoes Sz 8 EU 41 bluee VGUC Made in B7 They might hear about you through a direct mail flyer, send in a check to join, and attend a conference once a year. That was association membership. Their journey to joining your association was linear and sequential.Donald Pliner Mens Size 9.5 Niles 2 Natural Cork Slip On Casual Loafers YB-42

Now, they come to your association at various stages of the funnel, or the member/buyer’s journey. And along the way, they expect a different experience from what was the norm 20 years ago.

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No matter the reason for the change, anyone who has grown an online community to maturity can tell you that the thought of moving that community to a new platform is enough to keep a person up at night.Ecco Jack Men's Wild Dove White lace-up Casual Sneakers Size 40 US 6-6.5-NIB

There are logistical and personal challenges to migrating an entire community, like:

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But whatever your worries are, moving your community could be what it needs to become even better.

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We’re here to help you meet your goals while avoiding these pitfalls.

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Written by BOUTIQUE 9 YVONNE Black Shiny Leather Designer Strappy Sandals 9.5 on May 9, 2019 at 10:53 AM | 5 minute read

Do you have a Customer Advisory Board (CAB) or customer advisory council?NIKE 311730-411 MEN BASKETBALL SHOES 18 M EU 52.5 M MULTI-COLOR LEATHER. A lot of software companies do. It’s one of those boxes that you check because you know it’s a best practice.

But something else that’s common is when companies check the CAB box just to have one, but don’t end up doing much with it (likely because of the workload it takes to manage). New Cole-Haan Pinch Tassel 10 C burgundy (695)Rather than becoming the product and customer experience-changing entity that it has the potential to be, many CABs go into hibernation, never to be heard from again.New in Box - 128 FRYE Ludlow Canvas Navy Print High-Top Sneaker Size 10

It’s time to change that. It’s time to mobilize your CAB for action.

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Written by Nick Mignogna on May 1, 2019 at 10:14 AM | 9 minute read

 

In today's global economy, you're no longer competing with just the businesses in your town.ASICS Tiger Unisex Curreo II You're competing around the world, and you may offer similar products and services to half a dozen other vendors, maybe more. Adidas Coast Star black shoes shoes men Sportive Sneakers EE8902 2019You need a way to differentiate yourself outside of product and price, which can only be tweaked so much.

Smart businesses that find themselves in this situation turn to customer support as the differentiator.

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So how do you create a great customer service experience that puts you on the right side of these statistics?

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